📍 This is a role that requires you to be able to commute to our central London office in Fitzrovia.

If you've been looking to join a fast-growing startup, backed by the same investors as Stripe & Airbnb whose mission is to make a huge positive impact, then you’ve landed on the right job.

Our Mission

Our mission at Goodstack is to power purpose in every company and nonprofit worldwide. We already work with 30+ industry giants such as Google, HSBC & TikTok. We enable them to quickly and easily build giving into their products, enabling nonprofits to access these innovative new funding streams.

Our donation volume is growing rapidly: in 2021 we donated $3.5m. In 2022, $120m, and in 2023 we donated over $1bn. This year our mission is to enable over $3bn of donations to good causes. To achieve this we need you.

Join our series A startup and make a difference as Operations Manager

As our Operations Manager, you will oversee day-to-day operations and ensure that our processes are aligned with our goals. In this role, you will be part of our Non-profit Team, which reviews organisations to ensure that applicants are eligible for our partners' programs. You’ll manage capacity plans, work closely with vendor partners, and lead a growing team.

In this role, you will report directly to our Head of Charities.

Apply Now and come build a better world with us at Goodstack 💌

As Operations Manager at Goodstack, your mission will be to:

• Team leadership: Provide feedback and support to both vendor agents and internal employees, helping to build their skills and career paths.
• Oversee daily operations: Lead daily operational workflows, monitor key metrics, and resolve issues as they arise.
• Manage capacity plans: Ensure our operations can meet demand by working with cross-functional teams to forecast and plan.
• Vendor management: Collaborate with our vendor partners to ensure that they deliver on time and to the expected quality standards.
• Process improvement: Regularly review execution against plan and identify opportunities to improve processes and drive efficiencies.
• Training & development: Plan and organise training sessions to ensure all operational flows are covered and the team is set up for success.

This role is a perfect match for you, if you have:

• 1-3 years of experience managing a team and helping them grow.
• Experience working closely with vendors to ensure quality and performance.
• Strong spreadsheet skills to manage and analyse data.
• Ability to thrive in a fast-moving, dynamic environment.
• Excellent interpersonal, communication, and project management skills.
• High agency.

Bonus points, but not required, if you have knowledge or love of:

• SQL knowledge would be beneficial for diving into data.
• Experience with tools like Jira, Asana, or Trello to manage workflows and tasks.
• Familiarity with the fintech space and its unique opportunities.
• Startup experience.
• A profound desire to make a positive impact on the world and contribute to a better future.

About this opportunity:

• Reports to: Head of Charities
• Contract type: FTE 

• Interview Process:
  1. Initial Interview
  2. Hiring Manager Interview
  3. Operations and Culture_add Interview
  4. Founder Interview

What you can expect upon joining our team as a FTE

💰 Salary reviews and share options
⚖️ Flexible working hours
🥳 Paid day off on your birthday!
🌴 25 days annual leave, plus paid public holidays
💙 Paid sick leave
💚 Paid mental health leave
🧘🏽 Paid wellness leave
🤓 £1000 Learning & development budget
🌞 Brighten your day budget
🏡 WFH budget
📚 Goodstack library
⭐️ Paid days off to volunteer for non-profit causes

🚴🏾 UK cycle-to-work scheme

🙌 … and so much more

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍 ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that well represents the world that we are trying support is a wiser, more knowledgable and stronger one. We’re excited for you to bring your experience, yourself & special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

About us

Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In today's landscape, more businesses are recognising the necessity of embedding purpose into their operations to stay relevant in the 2020s.

To catalyse this transformation, we are constructing efficient global charitable rails accessible via an API globally.

Our vision is clear: to lead the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better, purpose-driven world. Let's do this.

Check out our Careers Page for more details!